Services
Static Guards
Ensure the safety of your assets with our Static Guards service. Our vigilant professionals provide a strong and visible security presence, deterring potential threats and safeguarding your premises round-the-clock.
Event Security
Elevate the security of your events with our specialized Event Security service. Our experienced team excels in crowd control, meticulously planning and executing security measures to create a safe and enjoyable environment. Whether it's a corporate function or a public gathering, trust us to seamlessly blend security and hospitality, contributing to the success of your event.
Mobile Patrols & Response
Experience dynamic security with our Mobile Patrols and Response service. Swift and efficient, our teams conduct proactive patrols, responding promptly to alarms and potential threats.
Construction Site Protection
Secure your construction sites with our specialized Construction Security service. Our trained professionals ensure a vigilant watch over your projects, preventing unauthorized access and safeguarding valuable equipment.
Customer Service & Loss Prevention Officers
Balancing hospitality and security, our Customer Service and Loss Prevention Officers are dedicated to creating a secure and welcoming environment. Trained to handle various situations, they contribute to a positive experience for both customers and staff.
Mine Site Protection
Ensure the safety of your mining operations with our specialized Mining Security service. Our experienced team is well-equipped to handle the unique security challenges in the mining industry, providing comprehensive protection for your assets.
Roles and Responsibilities
Understanding Our Commitment
Role of a Security Guard
Our security officers maintain a visible and vigilant presence, prioritize customer service, and avoid conflicts. They stay on-site, ensuring the safety of the premises, and promptly contact the police helpline (000) for threatening situations.
Crowd Control
Crowd controllers welcome everyone professionally, maintain a calm demeanor, and remove threats or intoxicated patrons as directed by the client. They use responsible force within legal limits to escort uncooperative patrons out.
Patrol Techniques
Conducting detailed site inspections and swift responses to alarms, our patrol officers provide precise incident reports to clients and emergency services. After-hours repairs, when approved by the client at their expense, ensure continued security.
Assisting with Emergencies
Staff assist with fire evacuations and emergency procedures, ensuring an organized evacuation without panic. They conduct headcounts to ensure everyone's safe exit, prioritizing personal safety.
Reporting
Our vigilant team identifies and addresses workplace hazards. In case of incidents or alarms, we promptly inform the client/manager and emergency services, providing precise information and creating detailed reports. After-hours repairs are initiated with client authorization.
First Aid
Our staff, certified in first aid and CPR, provide immediate assistance during incidents, offering basic first aid until emergency services arrive on-site. Our team ensures a swift and effective response, prioritizing the safety and health of everyone involved.
Workplace Rules and Regulations
Guidelines for a Respectful Environment
No Touch - No Chase
At static/retail sites, our staff observe, record, and report. They are not permitted to block exits, chase, or apprehend anyone, ensuring a non-confrontational, customer oriented and professional approach.
No Discrimination
Our staff adhere to a strict no-discrimination policy, treating individuals fairly and without bias based on ethnicity, background, complexion, physical appearance, or any other characteristic.
Professional Conduct
Staff maintain professionalism and courtesy at all times, refraining from engaging in personal or inappropriate discussions. They prioritize a respectful and inclusive work environment.
Get In Touch
Train with us
Certificate II in Security Operations
At Secure City Protective Services, we’re excited to announce the upcoming launch of our comprehensive security training programs. Prepare for a rewarding career in security with our Certificate 2 in Security Operations course, equipping you with the skills and knowledge to excel in the industry. Additionally, enhance your capabilities with our First Aid course, ensuring you’re well-equipped to handle emergencies confidently. Stay tuned for updates, and join us on the journey to professional excellence.